Altix Soft Screensaver : Support Page - 2D screen savers - nature screensavers

Free Support

Free support is available to those who purchase the full, registered version of our software. We also endeavor to assist users who are evaluating our software, but priority is given to our customers.

Below is a list of frequently asked questions (FAQ). If you run into difficulty, and your question is not answered, please send your question on technical support: support[at]altixsoft.com.

If you have placed an order online or by phone and have questions about your order, please contact to our resellers: RegNow at sales[at]regnow.com or ShareIt at register[at]shareit.com.

For all other questions, please send a message to us at info[at]altixsoft.com.

For ads questions, please click here.

Frequently Asked Questions (FAQ):
(Click on any question below)

- What is a Screen Saver?
- What is a Wallpaper?
- How do I order?
- Why haven't I received the software I ordered?
- Why can't I order online?
- How do I uninstall one of your programs?
- Why am I experiencing problems with the sound?
- Why can't I hear the sounds on screensavers that come with sound?
- Why is the sound choppy?
- Why do I see only a black screen when the screensaver is on?
- How can I mute the sound?
- Why the registration key (password) didn't remove the seven-day limit?
- Why after I type in the registration key (password) is showing a message - "INVALID PASSWORD"?
- Why do I get an error when trying to install?
- Why are some of the images corrupt or garbled?
- Why are some transitions jerky or slow?
- Why did the evaluation period end prematurely?
- Why a computer unable to enter standby or hibernation by using the timer in Power Management properties (use Windows XP)?
- I have slow or unstable connection, periodic breakaways during download. What you will advise?
- Do you create custom screen savers?
- What is Adware?
- What is Spyware?

What is a Screen Saver? "Back when computers took up more than just your desktop, and Bill Gates was delivering pizza - if a monitor sat too long showing the same thing, that image could get burned into the screen. This would leave you with a faint "ghost" showing over everything on your screen - This was very bad! So, The Powers That Be created a small program that would turn on when your screen sat for too long and just randomly change the picture enough so that nothing was sitting long enough to make any ghosts.
Over time monitors have reached the point where they can sit for very long periods of time without worrying about images burning into them, though most people still get entertainment from staring at their screen saver. And of course it's gotten kinda fun to experiment with making newer and cooler savers for people to stare at.
Downloading new screen savers and therefore changing the "personality" of your computer is very easy, and can be fun to show off to friends. There are countless screen savers available for free, and some even better ones that are no more than a few dollars."

What is a Wallpaper? "Just like wallpaper in your house gives you some brief respite from staring at plain and sometimes rather drap walls, Wallpaper on your computer does pretty much the same thing.
    When you first start up your computer, and it finishes all of its thinking and sputtering, you'll find yourself staring at a screen with probably some icons on one side for different programs. Typically the background will be a solid color and otherwise very plain.
    Thanks to modern technology, and one very rich man, we as users of windows have the option to change our backdrop into pretty much any image we want. Of course the physics of taking a 2 inch square picture and blowing it up to fit our screen makes the picture look more than a little distorted, thus the art of creating wallpaper was born.
    Good wallpaper is an image that is specifically sized to fit your screen without distorting at all. There are many artists and would be artists who spend all day creating new images for people to use as their wallpaper. And if you find a good site with lots of free downloads, you could easily have a new picture on your screen every day of the year!"

How do I order? If you have questions about how to order, please select Purchase from the menu on the left or contact us at info@altixsoft.com

Why haven't I received the software I ordered? If you chose to receive a registration key (password) by e-mail, but it hasn't yet arrived, please send a message at sales@altixsoft.com. Remember, we send registration information within 24 hours.

Why can't I order online? If you had any problems with the order process or if you were unable to complete your order, please send a message to Register Now!, the company that processes orders for us, at sales@regnow.com. Learn in detail, visit a page "Other Order Methods".

How do I uninstall one of your programs? To uninstall (remove) one of our programs from your computer - Through the button a START, move over to the PROGRAM menu and find a necessary folder. Enter there and press "Uninstall NAME SCREENSAVER".

Why am I experiencing problems with the sound? Why can't I hear the sounds on screensavers that come with sound?

Make sure that you have downloaded the version
of the screensaver with sound. Some versions didn't have sound.

Make sure that you have installed the latest version of Microsoft's Windows Media Player. Click on the icon to the right to download and install it. If you have an older version, uninstall it using the Add/Remove Programs menu in the Control Panel. Then install the latest version.

Microsoft offers further help in detecting and fixing sound problems. Click here to visit Microsoft's support site.

Why do I see only a black screen when the screensaver is on? You need to install the latest version of Microsoft Windows Media Player. Click on the graphic above to go to Microsoft's website where you can download it.

How can I mute the sound? You can mute the sound by clicking on Start, selecting Settings, selecting Control Panel, opening Display, clicking on the Screen Saver tab, selecting the screen saver whose sound you wish to mute, clicking on the Settings... button, clicking on the Screen Saver tab, and checking the "Use Sound Effects" box.

Why the registration key (password) didn't remove the seven-day limit? The two most common reasons for this are 1) the key was from old version and 2) the wrong screensaver was selected. To successfully enter the registration key, follow these instructions. Click on Start, select Settings, select Control Panel, open the Display icon, click on the Screen Saver tab, make sure that the correct screen saver is selected, click on the Settings... button, and click then on the right of the Register... button. And in openned window type the registration code in the space provided. Type it in exactly as shown, and note that case is important. If the registration key was entered properly, is the Register... button disappear. If not, type in the registration key again, exactly as shown.

Why after I type in the registration key (password) is showing a message - "INVALID PASSWORD"? If You enter a password and have got a message "Invalid password",
this signifies is You installed our software of old version.
Execute an order of actions, which see below:

1. Download NEW version of Screensaver.
2. Uninstall for OLD version.
3. Setup new version.
4. Enter of password, which specified in the registration message.

Why do I get an error when trying to install? Our screensavers require Windows 95, 98 or NT. They will not work with Windows 3.1 or Macintosh computers. If you're using Windows 95/98/NT, and you still get an error while installing, the most likely reason for this is a corrupted download. Please try to download and install the software again. If you're running Windows NT, please download directly from Altix Soft, Inc. as they have the latest versions of our screensavers which fix a Windows NT install bug.

Why are some of the images corrupt or garbled? There are two likely causes:

The most likely reason for this is a corrupted download. Please try to download and install the software again. We recommend that you first uninstall the software before reinstalling.
Another reason may be that your system is in 256-color mode. In this mode, an image may change to very strange colors as a new image enters the screen. To fix this problem, go into your Display settings in the Control Panel. Click on the Settings tab. Change the colors to High Color (16-bit) or higher. You may need to restart your computer.

Why are some transitions jerky or slow? Our screensavers come with 14 different transitions. If some of the transitions appear jerky or slow, the most likely cause is your hardware. Transitions can require significant processing power and memory. Some video cards may not be able to run the transitions as quickly and smoothly as possible. The easiest solution is to select only those transitions that you want. You can do this in the screensaver settings. To get there, open the Display properties in the Control Panel, select the Screen Saver tab, click on the Settings... button next to the name of the screensaver, and then select the Display Effects tab. Place a check next to the transitions you want. You may need to experiment to find the optimal combination of transitions and duration choice of effects.

Why did the evaluation period end prematurely? Our screensavers base their evaluation period on the date of installation. If you change your computer's system date for any reason, the screensaver may think the evaluation period has ended. This could happen if you are testing your computer for Y2K bugs. It could also happen if your computer has a BIOS bug that causes the system date to be reset when you restart your computer. If you wish to continue evaluating a screensaver whose evaluation period ended early, please setup a normal current date and Screensaver will work.

Why a computer unable to enter standby or hibernation by using the timer in Power Management properties (use Windows XP)?
If the Direct3D-based screen saver is running in Windows XP, the computer may be unable to enter standby or hibernation by using the timer in Power Management properties. Download XP-Patch.

I have slow or unstable connection, periodic breakaways during download. What you will advise? Use a download managers like free ReGet or FlashGet for fast and comfortable of download.

Do you create custom screen savers? Yes, we can create custom screen savers to promote your company or product. You can offer these screensavers for download on your web site or to install in office.

What is Adware? Adware is advertising supported software. It is software that can be downloaded free from the web, but contains banner advertisements that create revenue for the company. Adware will usually, like Spyware, install components on your computer that will send marketing information whenever you are online.
Our software is totally ADWARE FREE.

What is Spyware? Spyware is software that transmits information back to a third party without notifying the user. A spyware program may be active on your computer at this moment without your knowledge.
Our software is totally ADWARE FREE.